Refund Policy

Paid products may include: — resume-screening credit packages (one-time digital credits); — shortlist / contact unlock for a vacancy (one-time digital unlock); — other one-time digital features shown at checkout. These are digital goods delivered electronically to your Pontigi account.

Payments are processed by Dodo Payments. Depending on your location and Dodo Payments' model, Dodo Payments may act as Merchant of Record. Charge descriptors and receipts may show Dodo Payments. Card data is handled by Dodo Payments, not stored by Pontigi.

After successful payment, digital products are usually provisioned immediately (credits added or unlock applied). If provisioning fails despite a successful charge, contact us and we will restore access or refund.

You may request a refund within 14 days of purchase if: — screening credits from that purchase have not been used; or — a vacancy unlock was not used (contacts were not accessed under that unlock); or — we failed to deliver the purchased digital product for technical reasons on our side. If part of a credit pack was used, we may offer a partial refund for unused credits at our discretion, or refuse a full refund for the used portion.

Unless required by mandatory consumer law, we do not refund: — screening credits that have already been consumed in a screening run; — unlocks after contacts for that vacancy were revealed to your account; — dissatisfaction with AI match quality or hiring outcomes (results are advisory); — purchases made more than 14 days ago, except for proven non-delivery or billing error.

Email legal@pontigi.com from the email address on your Pontigi employer account. Subject: Refund request Include: — account email / company name; — approximate purchase date and amount; — Dodo Payments transaction / order ID if you have it (from the receipt); — reason for the request. We aim to respond within 5 business days. Approved refunds are processed via Dodo Payments to the original payment method; bank timing may take several additional business days.

One-time purchases are not subscriptions. There is nothing to "cancel" after payment other than requesting a refund under this Policy. If we later offer subscriptions, cancellation rules will be stated at checkout and in an updated policy.

Please contact us before filing a chargeback so we can resolve the issue. Unfounded chargebacks may lead to account suspension while the dispute is reviewed.

Nothing in this Policy limits rights you may have under mandatory consumer protection law in your country of residence, including any non-waivable withdrawal rights for digital content where applicable. If those rules give you stronger protection, they prevail.

Terms of Service: https://pontigi.com/legal/terms Privacy Policy: https://pontigi.com/legal/privacy Refund / billing: legal@pontigi.com Website: https://pontigi.com